Not a member yet? Register now and get started.

lock and key

Sign in to your account.

Account Login

Forgot your password?

Medical Massage Patient – FAQ’s

Medical Massage Patients

How is Medical Massage different from Wellness Massage?

Wellness Massage is great for relaxation, easing aches and pains, soothing tired muscles, improving circulation, and promoting a general sense of well being. It is commonly used with good results by those who are well and want to remain well. Wellness massage is paid for at the time of service by the client. It is usually booked in 60 or 90 minute increments for a whole-body treatment.

How is it Medical Massage different from Wellness Massage?

If you are recovering from soft tissue injuries or other conditions involving muscle tissue, medical massage may be of benefit to you. We commonly see patients recovering from automobile accidents in which they suffered whiplash or other sprain/strain injuries of the torso, arms, and legs, surgeries, sports injuries, carpal tunnel syndrome and other thoracic outlet syndromes, scoliosis, and fibromyalgia, to name just a few.

How should I choose a therapist?

Choose someone who has advanced training and experience dealing with injury cases, as well as sound knowledge of a broad range of appropriate therapies, evaluation/assessment, scope of practice issues, and insurance billing. Ask your therapist about their background and training.
If you are unable to find a medical massage therapist in your area, please call us. We will be happy to try to help you locate someone who can help you.

What should I expect from a medical massage session at A&E Medical Massage?

During your first session, your condition will be evaluated. We will assess through palpation as well as by using a series of range-of-motion tests in which we will be looking for your passive (we move the muscle groups for you), active (you move the muscles yourself), and resisted (you move the muscles against resistance) range of motion. We will check for contraindications to medical massage, assess your stage of healing, and formulate a plan of care based on the diagnoses your physician has given, the physician’s orders, and the findings of the evaluation.

At your first visit, you will also fill out paperwork relating to your case and your insurance information. Following the evaluation, you will probably receive a treatment. Depending on your stage of healing and your physician’s prescription, this may consist of regular massage, the application of hot or cold packs, trigger point therapy, assisted stretching, muscle-energy techniques, strain-counterstrain therapy, or other manual therapies.

At the beginning of subsequent treatment sessions, you will fill out a simple update form to let us know about your current symptoms and any changes you have noticed since the previous treatment.

What should I wear?

Wear or bring something comfortable; something which allows you to move freely. During the evaluation process we will observe your posture, looking at things such as the level of your hip bones and the position of your spine. The easier it is for us to see these “landmarks”, the more accurate the evaluation will be. Shorts (and a sports-bra for women) would be ideal. Most medical massage treatments require that only the area of focus needs to be accessible – you will rarely be fully undressed and draped on the table. At A&E Medical Massage, your comfort while you are at our clinic is very important, so please wear something that will help you feel at ease.

What should I bring with me?

Bring in the prescription from your doctor, and bring your insurance information.

If you have been in an auto accident, print out and bring your completed intake form. If you are able to do this before you come in, the first visit process will go much quicker. Bring insurance information such as claim number, claim representative’s name and phone number, and your insurance company’s name, address, and phone number. A copy of the accident report will help us to determine how you were impacted and where your injuries are likely to be.

Will I always see the same therapist?

Usually the therapist you see on your first visit will be the one that treats you each time you come back. Once in awhile, your regular therapist will not be available for your appointment. If that happens, we will try to contact you before your appointment to give you the option of waiting or being seen by another therapist.

Can I request a medical massage prescription if my doctor doesn’t volunteer one?

Yes. Print out the prescription form and take it in to show your doctor if you would like. You could also direct your doctor to this site if she or he has any questions about our clinic. Please note that our prescription form has our contact information on it, but you can choose and/or change your care providers at any time. Feel free to take the form to another medical massage therapist if you wish, just be sure to change the name on the form if you do.

Do I have to use your form instead of my doctor’s regular prescription form?

No. You can bring in any prescription for medical massage from your physician. Some physicians will prefer to use their own prescription pads, but we find that our prescription form saves time for our doctors and for us in the long run. It’s pretty simple and has all of the information we need to properly handle a prescribed case. With this form, we don’t have to call the doctor back and ask for clarification on diagnosis codes or procedures nearly as often, and it makes it much simpler for us to bill your claims with the insurance companies.

Is it a good idea to have medical massage treatments at the same time I’m in physical therapy?

That will be up to your doctor. Sometimes the thing that generates the most improvement is doing both at the same time. Just be sure that your PT appointments are not on the same day as your medical massage appointments, or your insurance company may choose to not pay for one or the other, and it may be several months of regular treatment before you find out your insurance company won’t pay.

Will my insurance cover medical massage?

It depends on your insurance policy. All automobile accident insurance policies are required to pay for what your doctor finds medically necessary. This is called Personal Injury Protection, and the minimum legal amount you can have on an Florida auto insurance policy is ten thousand dollars. Some other types of policies will also pay for medical massage. We would be happy to call your insurer and find out about yours for you if you would like.

Why don’t you answer your phone?

If you call us during regular business hours and we do not answer the phone, it is probably because we are in session with a patient. When you come for your appointment, you can expect the same undivided attention. Please leave us a message. We will get back to you as soon as we can. You can also email us. We check our voice mail and email messages frequently during the day.